Code of Fair Practice
This Code sets the fair practice standards that will govern fair dealings between the Fund and its Members and Annuitants. It also prescribes the principal commitments of the Fund as to the standards and methods it will use to ensure that Members and Annuitants are treated fairly. The Code will also act as a benchmark service standard and will guide FNPF staff in dealing with Members and Annuitants.
The Code complements the requirements of the FNPF Decree and the Fund‚Äôs approved policies and guidelines.
The objectives of the Code are to:
a) Promote good, fair and trustworthy practices by the Fund in dealing with Members and Annuitants; and
b) Increase transparency to enable Members and Annuitants to have a better understanding of the standard of services they should expect when dealing with the Fund.